I bought a piece from Enrique and Dirty Hands Jewelry in October. What others have written here is true- Enrique has some unique pieces, it was a pleasure talking with the owner//artist of the piece I chose to buy, the shop is well done and inviting.
But after only 3 mos and several wearings (less than 10) a diamond had fallen out and a major piece of the necklace had fallen off. The piece had cost $400. I did not have the missing piece as it happened while I was wearing it and I didn't notice until later.
I contacted Enrique and his reply was that he could not do anything about it as I did not have the missing piece. He then offered a $100 credit toward a future purchase.
Needless to say, I will never purchase again from this shop. Why would I purchase anything else from him after this experience? I have no confidence in his work. The faulty craftsmanship of his jewelry is one thing but the fact that he didn't honor his work and refund or replace the necklace, the lack of customer service, will be something I will be sharing with others often.
